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Business Process Analysis |
Working with key
representatives within your
organization to understand the
processes and issues we will
establish clear goals and
objectives for the project. The
projects current processes are
reviewed and clearly detailed
and documented. As a team we
will identify ways to eliminate,
reduce or improve each component
within the process. As a result
the new processes are more cost
effective and timely.
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Customer Relationship
Management (CRM)
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Operational
CRM provides support to front office business
processes, including sales, marketing and service.
Each interaction with a customer is generally added
to a customer's contact history, and staff can
retrieve information on customers from the database
as necessary.
Collaborative CRM
covers the direct interaction with customers. This
can include a variety of channels, such as internet,
email, or automated phone answering system.
Analytical CRM
analyzes customer data for a variety of purposes,
including:
- design and execution of
targeted marketing campaigns to optimize market effectiveness.
- design and execution of
specific customer campaigns, including customer
acquisition, cross-selling, up-selling and
retention.
- analysis of customer behavior
to aid product and service decision making (e.g.
pricing, new product development, etc)
- management decisions, e.g.
financial forecasting and customer profitability
analysis
- risk assessment and fraud
detailer for credit card transactions
In business, the models often
process historical and transactional data to
identify the risk or opportunity associated with a
specific customer or transaction. |
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Enterprise Resource Planning
(ERP)
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Our experts utilize the latest ERP technologies to
integrate multiple business groups and functions
onto a single system.
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Operations |
Our consultants ensure that
all operational
resources related to
manpower, machines,
or materials are
streamlined while ensuring that
a high level of
product and service
quality is provided.
Project management
support for system
implementations or needs
analysis will
ensure that hardware
and software solutions are performing to the
expected results. |
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Supply Chain |
The process of planning, implementing, and
controlling the operations of the supply chain with
the purpose to satisfy customer requirement as
efficiently as possible. Supply chain management
spans all movement and storage of raw materials,
work-in-process inventory, and finished goods from
point-of-origin to point-of-consumption. |
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International Resources |
Are you expanding Internationally? Need to produce
export documentation? We have established key
resources and contacts in Asia, France, Italy,
Germany, Canada, Central and South America.
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Product Sourcing |
Are you
looking for new product sources? We have agents that
can source almost any product. |
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